The Human Condition
The Importance of Thanking Someone
So I was wondering exactly what the rest of the world thinks about thanking other people. I “Googled” it to see just how important this issue might be. I have to see, I was somewhat underwhelmed at what I found. With important days like Administrative Profesionals Day, Mother’s Day and Father’s Day looming on the horizon, most of us will stop and think about those people in our lives that we are thankful for.
But what about the simplicity of thanking someone during your day-to-day routine?
A typical day for me runs something like this (and no, I’m not just saying it for the sake of this article, this is what I do.)
Leave my apartment, downstairs neighbor is leaving at the same time, holds the door open for me and my dog – THANK YOU!
Get outside, struggle by the car with all my bags… Next door neighbor comes over to help – THANK YOU!
Go to pull out of my parking spot, car stops to let me go before them – a wave through the window and – THANK YOU!
Get to work, staff helps with opening store – THANK YOU!
Almost every task is acknowledged with a THANK YOU – every delivery made gets a THANK YOU via text. When any staff member leaves for the day, a THANK YOU for whatever it is they did during the course of the day.
Between all the back and forth, whether it is me saying it or anyone around me, there’s an awful lot of “Thanking” going on. But do we mean it?
Little things, simple words, small actions sometimes speak louder than grand laudations. Some people feel that if there isn’t an audience watching, its not important to be nice and helpful to others. Thank you’s do not cost anything but the time and effort it takes to say the two words. Yet, truly understand how important and the impact those two little words can be to someone who is having a bad day or hour or minute. Put yourself back into a place where “difficult” may have been the easiest way to describe your day and realize how, if someone had just taken a few second out of their day to say “thank you” while you held the door for them – it could have changed your whole outlook.
Be that for someone – be that “ray of sunshine” on a day – good or bad and you may be surprised how your day goes from “so-so” to a ‘great” one!
What do you think? How do you perceive people “Thanking” you?
Better still, how do you think YOU are perceived when you thank others??
Getting back into the “Flo”
The title will hopefully make you curious. I want it that way.
An ordinary woman with an extraordinary life – no, not someone you would know – not famous, no movie star, not a political figure. This woman was a daughter, a sister, a wife, mother, aunt and godmother – friend to many, mentor to some, protector and as my cousin said, even part “Super Hero”.
Last week, my family lost one of its more colorful characters. My Aunt Flo – Florence Sullivan. Born in Long Island City, Queens, New York, a resident of Dumont, Ringwood and finally Brick, New Jersey – not a world traveler, Ivy League graduate but one of the smartest, fiesty and formidible woman I have had the honor to have in my life.
I could make a list of stories: my godmother, held me in her arms at my “blessing”; cared for me on many a weekend/week long trip; summer vacation in Ship Bottom, New Jersey; at every life event – communion, confirmation, graduations, business opening; deep conversations as I got older; trips to Pennsylvania to visit with my parents at their campground retreat; holidays and other days to meet up and spend time as our family often did. So many things and times that left indelible marks on me as I grew up.
My mother’s family has been through this battle before – before “Alzheimer’s” was the unfortunate diagnosis of the week, my grandmother suffered from memory lapses, then loss, wandering back to her old neighborhood, going missing and making for frantic searches which I remember as a 5 year old. She was “just getting old” and “this is what happens” were the things I remember hearing about my grandmother. She passed in 1973 – her other grandchildren, my cousins had been spared most of the gorey details of how she could no longer communicate, becoming bed ridden, every need to be tended to by my grandfather and mom – even an “opportuntity” for me at the age of 6 to give my grandmother dinner – baby food as she could no longer chew or swallow. Now you may think that that is not something a 6 year old should be doing – you can have your opinion. Because she could not speak, she would grab onto you when she became cognizant of who you were and held on with all her might. I am not saying it was a wonderful experience but, as they say, it built character. My grandmother was lovingly cared for by her husband until the night she passed, at home, peacefully.
My aunt, my mother’s sister, my grandmother’s daughter was diagnosed with Alzheimer’s a few years ago. I watched again as a woman who was tenacious, fiesty, vocal, and at times, demanding and strict, slipped away from our world, with only brief, fleeting moments of recognition. This time, it wasn’t just “this is what happens when someone gets old” – it was clinical, medical and diagnosed – ALZHEIMER’S. Even the word sounds like a throw back to some Gestapo torture briefly hinted on in a World War II documentary. Same things… same robbed life.
Retirement should have given rise to years of rest, travel, grandchildren and walks on the beach. But this was not to be for my aunt. Her daughter, Colleen, spoke at the funeral Mass yesterday and paid homage to everything her mother had done for her. Aunt Flo had done so much for her son, Patrick and her daughter, Debbie after their father’s untimely death in the early 60’s. She began a new life with my Uncle Mort and as he told me yesterday, “saved him”. He loved her more than any of us ever realized; as Colleen said, he cared for her through every step of this horrible disease – at home, by her side, where she passed.
Over the last two days, I have heard all the same words used to describe my grandmother and now, my aunt. Their caregivers, their husbands, did more than they ever thought they could.
I don’t know who has it worse – the person who losses the ability to know people, things, events and more or the people who have to watch the long fading and try desparately to hold on to every piece of normalcy. I had to apologize to my cousins as I did not form a tough skin from my experiences as a child – I should have been able to tolerate the progression and lend more of a helpful hand in the process, but I could not bear to see such a strong figure in my life fade away. I am sorry for that. Colleen asked me when it gets better – my dad had passed away in 2007, so maybe she thought I had some wonderful words of wisdom on this matter. I wish that I did. All I could definitely say to her was that it “gets different” – once you start with your normal routine, get back into the flow of your regular life, you’ll remember but it will be different. Enjoy people, places, things when they present themselves to you – be open and spontaneous – treasure the family that you’re born into, the friends you let into your life and every experience that comes your way. Whatever it is, make the best of it.
I keep with me my memories – good, old and recent – a blanket, crocheted by my aunt years ago even though she could barely hold the needles as arthritis and Carpal Tunnel made it a true “labor of love”. My last visit with her, when she saw me and immediately put her hand to her opened mouth and said, “I can’t believe your here!” with the biggest smile ever. She extended her hand, grabbed mine and held on ever so tightly – I felt the same way I used to when my grandmother would do that but I came to the realization that the tight hold was the hug they could no longer give – holding on to what my grandmother, now my aunt, remembered that they loved.
My aunt gave me the best gift she could that day as she allowed me to do something I had not done in over 40 years – I sat right next to my aunt, held her hand and told her that I loved her. She looked away sheepishly, turned back, then smiled with a tear in her eye. She remembered.
Making Sense Out of Non-Sense
So many years ago, I was introduced to a program sponsored by Xerox called “Free Color Printers”. You get a free color laser printer from Xerox, you have to commit to a two or three year contract and you have to buy the ink and any other maintenance kits from Xerox directly. You pay a bit more for the ink, but no money for the printer itself. It is full covered under warranty during the life of the contract so no worries there either.
Of course, at the busiest time of the year, the printer shows an error so a call to the support center was made. Thursday afternoon, service request in, Friday morning, Fed Ex delivers two packages of parts and we waited for the tech to come. Which he did and “fixed” the printer. He finished and took with him the unopened box of parts. An hour after he left, the printer was showing the same error message.
Arrrrrgggghhhhhhh!!!!!!
So I call the 800 number again, they put in a service ticket and we will now have to wait until Monday. This morning, a new tech calls and says he just received the ticket, he would like to schedule an appointment for the 23rd (Tuesday). When I asked if he was the same tech from Friday, he said no; when I asked why he was not coming today, he said he did not receive the ticket until this morning so no parts were in and he could do no work on the machine. When I asked why the original tech wasn’t made to come back with the parts, he said he would rather not speak about another tech. Okay, I get that but I didn’t ask him to critique the previous tech, I just asked why he would not have returned seeing as though he had the parts and the machine was giving the same error message.
That was answered with, “You know ma’am, I’m just trying to help you out here; I’ll order the parts and come in on Wednesday as long as I get the parts”. Wait – does that mean he may not get them by Wednesday? He said it was possible. When I asked if it was then a possibility that the machine wouldn’t be fixed until Thursday or Friday, he said, “Well fine, then I’ll go by the book. I’ll come see the machine on Wednesday, order the parts and maybe we can fix it by Thursday or Friday”.
Again, Arrrrrgggghhhhhhh!!!!!!
At that point, I gave up and said, “Okay, you do what you have to do – I just want to get this fixed. But I am calling the 800 number back to find out why the original tech who had the parts was not sent back” – he said “You know, I said I was trying to help you” – which I understood but to me, it was apparent that he was just the messenger – my questioning would have to be of the “back office”.
So I call the customer support center again; explain my position to three different people who all very nicely explained the same thing in the same manner – “no parts were ordered and that’s why the tech didn’t come today”.
One more time, Arrrrrgggghhhhhhh!!!!!!
I’m waiting for Wednesday to see what happens……
This seemed to be a running theme today as I found a note taped to the front door of our office from National Grid that stated they & their subcontractor would need access to the office, store and apartment in the building tomorrow anytime from 9am to 3pm. Of course this note was left less than three feet from our posted office hours – a sign that says we are closed on Tuesdays. The note was posted after 3:30pm today and listed a phone number available at their offices from 7am to 3pm.
Should I reiterate??? Arrrrrgggghhhhhhh!!!!!!
That’s the kind of day I had today.